Retail Sales Associate
2 weeks ago
We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at the LA Phil Store. As a frontline team member, you will be responsible for delivering exceptional customer service, promoting our products, and contributing to a dynamic store environment.
Key Responsibilities- Provide outstanding customer service by greeting customers, initiating conversations, and interacting in a helpful way to encourage sales and build connection.
- Represent the organization's musical mission and values by connecting customers to products that enhance their concert experience.
- Operate the point-of-sale system and other store technologies to ensure a smooth and efficient shopping experience.
- Assist with inventory distribution, product labeling, organization, and reports.
- Accurately respond to questions about performances, programs, and venues and proactively seek answers to inquiries when necessary.
- Collaborate with the team to restock, maintain merchandise displays and back stock, and clean displays as needed.
- Assist with retail operations during special events.
- Outgoing, enjoys working with the public, and thrives as part of a sales team, demonstrating strong customer engagement skills.
- Prior retail sales experience with point-of-sale system is required.
- Excels in a dynamic, fast-paced environment, consistently providing reliable and accurate information while showing initiative.
- Flexible schedule with the ability to work nights, weekends, and holidays as scheduled at Walt Disney Concert Hall.
- Experience in retail sales, especially in music, art, accessories, and gifts, is a plus.
- Ability to lift and carry up to 30 lbs, stand for 4+ hours, walk, pull weighted carts of 30+ lbs, and bend/stretch as needed.
- Dedication and commitment to engage in and promote diversity, equity, and inclusion within the staff, vendors, and within interactions with the surrounding community is a must.
- Secondary language fluency preferred.
The Los Angeles Philharmonic Association is a non-profit organization dedicated to presenting and promoting the performing arts in its varied forms at the highest level of excellence. We are committed to diversity, equity, and inclusion and strive to create a welcoming and inclusive environment for all staff, vendors, and community members.
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