Clinical Service Coordinator
6 days ago
We are seeking a highly skilled Phlebotomy Team Lead to join our team at Ascension Columbia St. Mary's Hospital in Milwaukee, WI. As a Phlebotomy Team Lead, you will be responsible for providing exceptional customer service, performing skilled specimen collections, and serving as the face of the company. The successful candidate will have a strong background in phlebotomy, excellent communication skills, and the ability to work independently or in a team environment. They will be responsible for managing patient flow, wait times, inventory levels, and information logs, as well as addressing any customer service-related issues in a prompt and respectful manner.
Responsibilities and Requirements
- Provide coverage and travel to various sites to perform phlebotomy job duties
- Assist in the supervision of a team of phlebotomists covering multiple Patient Service Centers & client sites
- Observe new employee performance and report observations to the supervisor
- Perform site inspections on a regular basis and accurately report all findings
- Provide continuous training to phlebotomy staff as directed
- Complete new hire and annual competency assessments when necessary
- High school diploma or equivalent
- Minimum 2+ years of experience as a phlebotomist
- Prior experience in a leadership position is a plus
- Phlebotomy certification from an accredited agency is preferred
- In-depth knowledge of phlebotomy duties, responsibilities, and techniques
- Proven track record in providing exceptional customer service
- Strong communication skills; both written and verbal
- Ability to work independently or in a team environment
- Comfortably working under minimal supervision
- Reliable transportation and clean driving record if applicable
Compensation and Benefits
Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including medical, dental, vision, life insurance, STD/LTD, 401(k), paid time off (PTO) or flexible time off (FTO), tuition reimbursement, and an employee stock purchase plan. Casual, PRN & part-time employees regularly scheduled to work less than 20 hours per week are eligible to participate in the 401(k) Plan only. The estimated salary for this position is $65,000 - $85,000 per year.
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