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Fleet Services Coordinator

2 weeks ago


Orlando, Florida, United States Fleet Services by Cox Automotive Full time

Fleet Services by Cox Automotive is a leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. We are seeking a highly organized Service Call Coordinator II to join our team.

The successful candidate will be responsible for managing Preventative Maintenance, Scheduled Repairs and Unscheduled/Emergency services transactions lifecycle from origination until the customer unit is in control/custody of the repair technician. Timely and accurate documentation and notation in all FCSA systems regarding each customer contact is essential. Providing excellent customer service for all internal and external customer calls is also a key responsibility.

The ideal candidate will have 2+ years' experience in a service or call center environment, preferably in the commercial vehicle maintenance or transportation industry. Excellent verbal and written communication skills, proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners are must-haves. The hourly base pay rate for this position is $17.40- $26.06/hour, with additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits include accruing up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company. Accurate salary range for this position is between $36,000-$54,000 per year, depending on location and selected candidate's knowledge, skills, and abilities. To apply, you must currently be authorized to work in the United States for any employer without current or future sponsorship.