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Client Relationship Manager

2 months ago

Summerville, South Carolina, United States Hoist & Crane Service Group Inc Full time
Job Overview

Hoist & Crane Service Group Inc is seeking a dedicated Client Relationship Manager to foster long-lasting, reliable partnerships with our clientele. The ideal candidate should have a solid understanding of overhead cranes and various heavy machinery. Familiarity with industrial elevators and overhead rolling doors is advantageous. A general comprehension of the industrial manufacturing sector, coupled with substantial sales experience in this environment, is essential.

Key Responsibilities

  • The Client Relationship Manager will manage a designated portfolio of clients, cultivate new business from existing accounts, and proactively pursue new sales opportunities.
  • Successful candidates will demonstrate the ability to achieve ambitious sales targets, both individually and as part of a team.
  • Proficiency in analyzing sales reports and strong computer and mathematical skills are required.
  • Responsible for driving profitable sales growth in the assigned region through scheduled consultations, cold outreach, email campaigns, direct mail, presentations, and various marketing strategies to enhance the HCSG brand and its offerings.
  • Provide a comprehensive range of equipment repair and services to both new and existing clients, including support for Overhead Cranes, Industrial Elevators, and Dock & Door systems.
  • This role requires collaboration with cross-functional internal teams to ensure client satisfaction and enhance the overall customer experience. Timely and precise management of paperwork, quotes, and communications is crucial.
  • Maintain consistent and professional follow-up and communication through various channels, including email, phone, and in-person interactions.
  • Familiarity with account management software (CRM), strong client communication skills, and an understanding of consumer behavior are highly desirable.

Qualifications

  • Basic knowledge of heavy equipment repair and maintenance is preferred.
  • Exceptional phone and communication abilities.
  • General understanding of the crane service industry.
  • Experience in industrial sales is necessary.
  • Able to thrive in a fast-paced environment and meet deadlines.
  • Strong interpersonal skills.
  • Mechanically inclined with excellent organizational capabilities.
  • Detail-oriented with outstanding documentation skills.
  • A valid driver's license is required.
  • Self-motivated with a robust work ethic.

Educational Background

  • A High School Diploma, GED, or equivalent experience is mandatory.
  • A Bachelor's degree in Management, Marketing, Engineering, or a related field is preferred.

Hoist & Crane Service Group Inc provides comprehensive training for all employees, along with competitive compensation and benefits packages, including:

  • Medical, Dental, and Vision insurance
  • Long and short-term disability coverage
  • 401K retirement plan

With over 40 years of experience, Hoist & Crane Service Group Inc has established itself as a leader in the industrial service sector. Our commitment to safety is paramount, and our programs have received recognition from the National Safety Council. We strive to uphold our core values of Safety, Integrity, Respect, Effectiveness, and Legacy in all our operations.