Default Management Specialist

4 days ago


Raleigh, North Carolina, United States Local Government Federal Credit Union Full time
About the Role

Civic Culture is a driving force behind our organization's mission to do well by doing good. We prioritize the success and well-being of our employees, recognizing that every individual plays a vital role in supporting a healthy environment and contributing to our goal of prosperity for all.

We're seeking a skilled Default Manager to lead our Credit Union's Default Management team. This individual will oversee foreclosure activities, collateral disposition, and collections-based legal activities, ensuring that all default management processes and procedures adhere to state and federal laws and internal Credit Union policies.

Key Responsibilities
  1. Develop and implement strategic goals for the Default Management team, providing effective communication and feedback to team members.
  2. Create and maintain scalable, efficient, and compliant processes, procedures, and controls to ensure proper execution of Default Management loan activities.
  3. Coordinate and supervise pre- and post-bankruptcy filing, tracking, recording, and reporting functions.
  4. Oversee pre- and post-acquisition properties, real estate, and personal property, as well as the disposal process.
  5. Ensure accurate maintenance of all loan files assigned to Default Management.
  6. Establish and maintain engagement with parties involved in non-performing loan activities, including attorneys, collateral recovery agents, and other stakeholders.
  7. Manage third-party relationships related to loans assigned to Default Management, assessing service levels and recommending new providers as needed.
  8. Collaborate with the Loan Analytics team to create, maintain, and manage reporting related to loans assigned to Default Management.
  9. Work closely with Lending teams to ensure proactive communication of identified trends impacting Credit Union lending risk tolerance.
  10. Document and communicate risk exposure and internal control weaknesses of the non-performing loan portfolio to the VP, Loss Mitigation and Default Management.
  11. Provide staff training and development on Credit Union policies, procedures, products, regulatory compliance, and service level excellence.
Requirements

To be qualified for this position, you must have:

  1. A minimum of 7-9 years of experience managing/servicing non-performing loan accounts, including a minimum of 1-3 years of management experience.
  2. Demonstrated knowledge and experience with the loss mitigation life cycle and state and federal laws related to non-performing loans.
  3. Strong analytical skills.
  4. Experience developing and managing through policy, with excellent verbal, written, presentation, and leadership skills.
  5. PC proficiency, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), and the Internet.
  6. Ability to function in a Consumer business office environment and utilize standard office equipment.
  7. Ability to lift a minimum of 25 lbs.
  8. Travel required on occasion.

PREFERRED QUALIFICATIONS:

  1. BA/BS in Accounting, Finance, or Business Management.
  2. Advanced degree preferred.


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