Chief Technology Support Specialist
5 days ago
CYM Living LLC is a leading national real estate firm that combines innovative technology with exceptional customer service. We are seeking a highly motivated and skilled Chief Technology Support Specialist to join our dynamic team.
About the Role
The successful candidate will be responsible for providing top-notch technical support to our headquarters and field employees, ensuring seamless execution of our operations. This role involves handling helpdesk tickets, managing multiple projects related to technology, software, hardware, and services.
Responsibilities
- Provide exceptional technical customer support via tickets and in-person assistance.
- Deploy and troubleshoot desktops, laptops, network equipment, and mobile devices.
- SUPPORT, MAINTAIN AND CONFIGURE A WIDE RANGE OF THIRD-PARTY TECHNICAL SOFTWARE SERVICES.
- Collaborate with the IT team and other departments to complete large-scale technical projects.
Requirements
- Self-motivated, proactive, and well-organized individual with strong customer service skills.
- Strong understanding of computer troubleshooting from hardware to OS to networking.
- Excited and curious about technology with a strong desire to learn new things and solve problems.
- CompTIA A+ or equivalent work experience and technical knowledge.
Benefits
- Full benefits package, including medical, dental, vision, disability, and life coverage.
- 401(k) with generous company match.
- 15 paid vacation days plus 5 days of paid sick time annually (vacation increases to 20 days at 2 years of tenure).
What We Offer
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as opportunities for professional growth and development in a fast-paced and innovative environment.
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