Account Representative
2 weeks ago
About the Role
Hackensack Meridian Health is seeking a highly skilled Account Representative to join our team. As a key member of our revenue cycle team, you will be responsible for ensuring the accuracy and completeness of all submissions for maximum reimbursement.
Key Responsibilities
- Liaise with patients to resolve billing inquiries and advocate on their behalf when claims are not paid properly.
- Manage insurance plans, obtain authorizations, and referrals as needed.
- Provide billing education to staff and providers.
- Review denials and communicate with payers as necessary.
- Run and review revenue cycle reports to identify trends and issues.
- Communicate effectively with colleagues, insurance companies, management, and physician office staff.
- Accurately record all transactions and prepare bank deposits as directed.
- Assist with clinical insurance requirements and post medical record request fees.
- Attend revenue cycle meetings, Epic update meetings, and billing and coding inservices.
- Disseminate information to staff and providers as needed.
- Work Epic Work Que's daily and run EPIC Revenue Cycle reports.
- Answer phones promptly and document all communication with patients, insurance companies, and office staff.
- Cross-train and backfill Medical Receptionist roles as needed.
Requirements
- High School diploma or equivalent.
- Prior billing knowledge and experience with ICD-10 and CPT codes.
- Certified Professional Coder (CPC) certification preferred.
About Hackensack Meridian Health
Hackensack Meridian Health is a leading healthcare organization with a commitment to excellence and a passion for delivering high-quality care. We offer a comprehensive benefits package, competitive salary, and opportunities for professional growth and development.
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