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Food and Beverage Operations Manager

2 weeks ago


Osceola, United States Lakeside Hotel Casino Full time

Job Summary:

Lakeside Hotel Casino seeks an experienced Food and Beverage Shift Supervisor to oversee the daily operations of our restaurant, banquet, and bar services. As a key member of our hospitality team, you will ensure excellent guest service and satisfaction while executing plans to achieve Food & Beverage goals.

Responsibilities:

  • Supervise and manage front-of-house staff, including interviewing, hiring, training, and evaluating employees.
  • Assist with coaching, counseling, and disciplining employees as needed.
  • Track and log performance and attendance standards for all staff.
  • Manage food and beverage daily shift operations, including FOH restaurant, banquet, bar, and casino beverage services.
  • Assist with or prepare weekly orders for Food and Beverage front-of-house, bar, and beverage products, and operating supplies.
  • Assist with managing Food and Beverage Costs-of-Goods-Sold, labor, and other controllable expenses.
  • Prepare weekly front-of-house employee work schedules, including banquet scheduling needs.
  • Direct back-of-house (Culinary) staff in the absence of back-of-house leadership.
  • Practice responsible alcohol service, maintain compliance with federal, state, and local regulations, and enforce all policies and procedures.

Requirements:

  • Minimum two years' food and beverage experience, with some supervisory experience required.
  • A high school diploma, GED, or equivalent is required; some college preferred.