Casino Host
3 weeks ago
Job Summary
We are seeking an experienced Casino Host to join our team at Hollywood Casino Gulf Coast. As a Casino Host, you will be responsible for developing and maintaining relationships with players through marketing measures and exceptional customer service skills.
Key Responsibilities
- Assist in resolving guest opportunities, conflicts, and complaints in a fair and equitable manner.
- Develop and maintain relationships with players to grow customer base and increase Company revenues.
- Attract and manage customers through weekly telemarketing and in-person contact on the casino floor.
- Proactively seek out new business on the casino floor and introduce the benefits of the guest loyalty reward program.
- Responsible for being highly knowledgeable of credit procedures and encouraging the use of credit.
Requirements
- Bachelor's degree or minimum of five years of customer service experience and/or training.
- Must have intermediate computer knowledge and be proficient in MS Office and Sales Force.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
What We Offer
Starting salary of $45,000, plus quarterly bonus eligibility. We offer a competitive benefits package and opportunities for career growth and development.
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