Casino Host

3 weeks ago


Bay St Louis, United States Hollywood Casino Gulf Coast Full time
Casino Host Job Description

Job Summary

We are seeking an experienced Casino Host to join our team at Hollywood Casino Gulf Coast. As a Casino Host, you will be responsible for developing and maintaining relationships with players through marketing measures and exceptional customer service skills.

Key Responsibilities

  • Assist in resolving guest opportunities, conflicts, and complaints in a fair and equitable manner.
  • Develop and maintain relationships with players to grow customer base and increase Company revenues.
  • Attract and manage customers through weekly telemarketing and in-person contact on the casino floor.
  • Proactively seek out new business on the casino floor and introduce the benefits of the guest loyalty reward program.
  • Responsible for being highly knowledgeable of credit procedures and encouraging the use of credit.

Requirements

  • Bachelor's degree or minimum of five years of customer service experience and/or training.
  • Must have intermediate computer knowledge and be proficient in MS Office and Sales Force.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

What We Offer

Starting salary of $45,000, plus quarterly bonus eligibility. We offer a competitive benefits package and opportunities for career growth and development.



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