Assistant Store Manager
3 weeks ago
We are seeking a highly skilled and motivated Assistant Store Manager to join our team at TitleMax. As a key member of our store leadership team, you will be responsible for providing exceptional customer service and leading a team of Customer Service Representatives to achieve sales and customer satisfaction goals.
Key Responsibilities- Provide an outstanding customer experience by educating consumers and making recommendations based on their financial needs.
- Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
- Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
- Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
- Provide support, coaching, and development to Customer Service Representatives in order to improve the team's potential.
- Maintain customer information in the Point of Sale system with accuracy and integrity.
- Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
- Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
- Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
- Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
- High School Diploma or equivalent required
- At least 3 months of supervisory, key holder, or relevant leadership experience
- Minimum one year experience in customer service, sales, or retail
- Excellent verbal and written communication skills
- Ability to work phone, Point of Sale, Microsoft Office, and other systems
- Must be at least 18 years of age (19 in Alabama)
- Background check required (subject to applicable law)
- Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
- A comprehensive new hire training program
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Performance-based career advancement
- Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
- Company-Sponsored Life and AD&D Insurance
- Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
- Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
- Diverse Culture and Inclusive Environment
TitleMax is one of the nation's largest title lending companies helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans. Since our first store opened in 1998, TitleMax has expanded to over 800 locations spanning 13 states.
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