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Onsite Equipment Specialist

2 months ago

Houston, Texas, United States Voltguard Utilities Ltd Full time
Job Overview:

The Field Service Technician is responsible for delivering timely and precise maintenance and installation services across various equipment modalities. This role requires adherence to all Field Modification Instructions and Instrument Service Information bulletins. The technician will collaborate with seasoned Field Engineers, both in-person and remotely, to acquire skills in troubleshooting, repair, and equipment installation. A key focus is to enhance customer satisfaction through exceptional service delivery.

This position is primarily remote but necessitates travel to customer sites, with occasional work from a home office. Candidates must be prepared to travel for onsite customer support.

VOLTGUARD UTILITIES LTD stands as a premier engineering and consulting entity, dedicated to renewable and electrical energy solutions. We cater to both commercial and residential sectors, offering a wide range of services from installation and after-sales support to technical maintenance and remote specialist assistance, ensuring our clients receive dependable and sustainable energy solutions.

Why Choose Us?

At VOLTGUARD UTILITIES LTD, we prioritize a vibrant work culture that champions innovation and professional development. Joining our esteemed organization means engaging in groundbreaking projects across various industries, including agriculture, commercial sectors, and high-end manufacturing. We are committed to our employees' growth, providing continuous learning opportunities, career progression, and a supportive environment that values teamwork and excellence. If you are driven to make a significant impact in the energy sector and wish to be part of a company that values its workforce, VOLTGUARD UTILITIES LTD is the ideal place for you.

Key Responsibilities:

  • Acquire skills to perform timely and accurate preventative maintenance.
  • Assist experienced field engineers with equipment installations.
  • Collaborate with seasoned engineers on basic troubleshooting and service repairs for designated equipment.
  • Communicate effectively and partner with team members and colleagues.
  • Engage with customers to ensure resolution and proper follow-up, leading to enhanced customer satisfaction.
  • Work alongside customers to recommend value-added services that improve operational efficiency.
  • Maintain up-to-date administrative responsibilities, including customer service logs and internal service records, timely ordering of repair parts, and managing cycle times.
  • Utilize the escalation process as necessary and collaborate with regional and national support to define and implement corrective action plans for timely resolution of customer issues.
  • Act as a member of the account community for key accounts.
  • Engage with commercial counterparts to identify potential sales leads, participate in contract renewals, and assist in promoting revenue programs.
  • Focus on customer needs and satisfaction while enhancing the relationship with customers to become a valued partner in their business.
  • Stay informed about competitor activities and market trends.
Required Qualifications:
  • Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field, or a High School Diploma/GED with 4 or more years of experience in servicing electronic equipment.
  • Proficiency with web applications and the Microsoft suite of products.
  • Compliance with standard background checks, including a post-offer drug test, and adherence to customer access policies during employment.

Physical Requirements:

  • Ability to lift, carry, push, and pull up to 35 lbs. unassisted, with frequent bending, stooping, twisting, climbing, crouching, kneeling, sitting, and standing for extended periods.
  • Must possess and maintain a valid Driver's License.
  • Willingness to be available for after-hours support or work a rotating on-call schedule, including weekends, for critical issues.

Desired Qualifications:

  • Willingness to travel up to 35%, which may include overnight stays.

We expect all employees to embody our core values: act with humility and build trust; lead with transparency; deliver with focus; and drive ownership with unwavering integrity.

Our comprehensive rewards package is designed to empower your ambitions, providing the flexibility needed to transform your ideas into impactful realities. Our competitive salary and benefits reflect our global strength and scale, offering numerous career opportunities within a culture that emphasizes care, collaboration, and support. We provide flexible packages that ensure financial security for our employees today and in the future, including:

Health benefits effective from day one
Paid time off and holidays
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Career development opportunities

Scheduled Weekly Hours: 40

Voltguard Utilities Limited offers a supportive work environment, professional development, challenging career paths, and competitive compensation. Voltguard Utilities Limited is an Equal Opportunity Employer, making employment decisions without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

Relocation Assistance Provided: Yes