Hotel Guest Services Specialist

4 days ago


Savannah, Georgia, United States 300 West Bay LLC Full time
Front Desk Customer Service Role Overview

This role involves working closely with hotel management and staff to ensure seamless guest experiences. As a Front Desk Associate, you will be responsible for handling guest requests, resolving issues, and promoting our hotel's services. If you are a people person with excellent communication skills and a passion for customer service, we encourage you to apply for this exciting opportunity.

Main Responsibilities:
  • Communicate effectively with guests, responding to their needs and concerns
  • Resolve guest complaints and issues in a timely and professional manner
  • Promote hotel services and amenities, increasing revenue and guest satisfaction
  • Collaborate with hotel staff to ensure seamless guest experiences

Job Requirements:
  • High School diploma or equivalent required; 1-year experience in hotel front desk desired
  • Excellent verbal and written communication skills, with a focus on customer service
  • Ability to work effectively in a fast-paced environment, with a high level of attention to detail
  • Strong problem-solving skills, with the ability to handle challenging situations calmly and effectively

Compensation and Benefits:
  • Estimated annual salary: $55,000 - $65,000
  • Employer-sponsored medical insurance plans
  • Vision & Dental benefits
  • Vacation / Holiday pay
  • 401k and Roth Retirement Savings programs
  • Employee Wellness Program
  • Free access to financial education platform
  • Travel discounts on room rates and food/beverage purchases through the hotel brand
  • Flexible Spending Account
  • Group Life Insurance for spouse and/or children
  • Critical Illness Coverage
  • Short Term Disability Insurance


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