Hotel Guest Services Specialist
4 days ago
This role involves working closely with hotel management and staff to ensure seamless guest experiences. As a Front Desk Associate, you will be responsible for handling guest requests, resolving issues, and promoting our hotel's services. If you are a people person with excellent communication skills and a passion for customer service, we encourage you to apply for this exciting opportunity.
Main Responsibilities:
- Communicate effectively with guests, responding to their needs and concerns
- Resolve guest complaints and issues in a timely and professional manner
- Promote hotel services and amenities, increasing revenue and guest satisfaction
- Collaborate with hotel staff to ensure seamless guest experiences
Job Requirements:
- High School diploma or equivalent required; 1-year experience in hotel front desk desired
- Excellent verbal and written communication skills, with a focus on customer service
- Ability to work effectively in a fast-paced environment, with a high level of attention to detail
- Strong problem-solving skills, with the ability to handle challenging situations calmly and effectively
Compensation and Benefits:
- Estimated annual salary: $55,000 - $65,000
- Employer-sponsored medical insurance plans
- Vision & Dental benefits
- Vacation / Holiday pay
- 401k and Roth Retirement Savings programs
- Employee Wellness Program
- Free access to financial education platform
- Travel discounts on room rates and food/beverage purchases through the hotel brand
- Flexible Spending Account
- Group Life Insurance for spouse and/or children
- Critical Illness Coverage
- Short Term Disability Insurance
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