Airport Operations Director
2 weeks ago
The Airport Operations Manager plays a critical role in ensuring the smooth operation of our airport locations. As a key member of our management team, you will be responsible for directing the activities of frontline employees, including customer service representatives, and overseeing the overall performance of our airport operations.
Key Responsibilities- Lead and manage daily operations, including fleet availability and revenue generation
- Develop and implement processes to meet and exceed customer expectations
- Resolve customer issues and ensure a positive customer experience
- Drive sales growth through the creation of a dynamic, customer-focused sales organization
- Champion productivity improvements and ensure employees follow established standards
- Engage in effective communication plans to build employee engagement and achieve business results
- Conduct performance evaluations and manage airport locations in the absence of the General Manager
- Participate in the recruiting process and provide updates to management as requested
- High School Diploma required; Bachelor's Degree preferred
- 1-3 years of customer service or operations experience, with a focus on sales management and leadership
- Results-oriented with excellent communication and leadership skills
- Ability to work effectively with senior leaders and direct teams
- Knowledge of customer service resolution practices, sales management, and operations management
- Personal accountability and effective communication
- Demonstrates initiative and passion for customer service and stakeholder success
- Trust and integrity, with adaptability and flexibility
Hertz is a global leader in the car rental industry, operating in over 9,700 locations worldwide. We are committed to diversity and inclusion, and we welcome applications from individuals who share our values.
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Airport Operations Director
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