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Field Operations Supervisor
2 months ago
About United Site Services
United Site Services is a leading provider of comprehensive site services, dedicated to building partnerships that drive customer success. Our expertise in process management, commitment to corporate responsibility, and focus on creating value for our customers are the pillars of our value proposition.
Our team is comprised of diverse professionals, including field technicians, customer care representatives, sales professionals, and functional experts. Each member plays a vital role in delivering a seamless and reliable experience for our customers.
By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.
Job Summary
The Field Operations Supervisor is a key role that requires knowledge of yard and transportation operations. This position is responsible for supervising operation functions and drivers, ensuring the efficient management of resources and the delivery of exceptional customer service.
Key Responsibilities
- Manage and coordinate all activities for the yard, supervising a team of technicians to ensure seamless operations.
- Work with the Operations Coordinator & Routers to optimize routes, pick-ups, and deliveries, ensuring the best routing efficiencies.
- Analyze and report on operational activities, including routing efficiency, weekly pick-ups versus deliveries, labor & overtime, fuel, quality of customer care, etc.
- Collaborate with other departments to ensure excellent communication within the division and resolve customer service & other issues.
- Work with Operations Supervisors at other yards to coordinate asset transfers, when necessary.
- Maintain proper staffing levels to meet and exceed customer and branch needs.
- Assist Operations Manager with coordinating logistics (delivery & pick-up, service of assets) for special events and works special events.
- Review all paperwork from drivers, including manifests, P&D tickets, route sheets, DVIRs, etc., for completion and accuracy.
- Review and approve Time Saver punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity.
- Responsible for fleet DOT administration, including log books & record maintenance (DQFs), etc.
- Responsible for the administration of the Company's safety program for the driver function, working with Safety & HR to coordinate safety training, where necessary.
- Responsible for employee development & conducting periodic performance reviews.
- Operate a variety of company vehicles.
- Perform other duties as assigned.
Qualifications
- Minimum 2 Year/Associates Degree or equivalent combination of education and experience.
- Minimum or 2 years experience in a related field and/or training.
- Minimum of 2 years proven leadership experience leading a diverse team to accomplish results.
- Customer Service.
- Team Building.
- Organization.
- Communications.
- Decision Making and Problem Solving.
- Valid Driver License.
Physical Requirements
- Sit while driving and stand while servicing products.
- Use hands and fingers to handle, control or feel objects tools or controls.
- Repeat the same movements.
- Details of objects that are less than a few feet away and also at greater distance.
- Speak clearly so customers can understand.
- Understand the speech of another person.
- Hear sounds and recognize the difference between them.
- Be able to walk up to 30 minutes at a time without exertion.
- Enter and exit equipment by stepping and kneeling.
- Lift up to 40lbs from your waits to your shoulders.
- Lift 30lbs from the floor to your head.
- Crouch and squat.
- Push 100lbs and pull 100lbs horizontally.
- Sit while answering phones or reply to emails.
- Repeat the same movements when entering data at the computer.
- See details of objects that are less than a few feet away.
- Focus on one source of sound and ignore others.
- See differences between colors, shades and brightness.
Benefits Summary
- All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:
- Holiday & Paid Time Off (pro-rated for Part-Time employees).
- Medical/Pharmacy.
- Dental.
- Vision.
- Employer-Paid Short-Term Disability.
- Employer-Paid Long-Term Disability.
- Employer-Paid Employee Basic Life & Accidental Death and Dismemberment.
- Voluntary Employee Life & Accidental Death and Dismemberment.
- Voluntary Spousal Life.
- Voluntary Dependent Life.
- Hospital Indemnity, Accident and Critical Illness.
- Commuter/Transit Account.
- Healthcare Flexible Spending Account.
- Dependent Care Flexible Spending Account.
- Health Savings Account.
- 401(k) with employer match.
- Employer-Paid Employee Assistance Program (EAP).
- Employee Discounts.
