Service Team Associate
5 days ago
Job Summary
We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels. As a Service Team Member, you will be responsible for delivering exceptional customer service, maintaining a clean and organized store environment, and supporting the sales floor team.
Key Responsibilities
- Provide friendly and attentive customer service, answering questions and resolving issues in a timely and professional manner.
- Maintain a clean and organized store environment, including the sales floor, stockroom, and customer service areas.
- Support the sales floor team by restocking shelves, processing transactions, and assisting with visual merchandising.
- Participate in store recovery efforts, including unloading trucks, processing merchandise, and maintaining store standards.
- Engage with customers on the benefits of our rewards program and private label credit cards, and assist with enrollments.
- Assist with omni-channel processes, including buy online pickup in store and ship from store.
- Participate in training and development opportunities to enhance skills and knowledge.
Requirements
- High school diploma or equivalent required.
- Previous retail or customer service experience preferred.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Ability to lift up to 50 pounds and stand for long periods of time.
What We Offer
- A competitive hourly rate.
- A comprehensive training program.
- A fun and supportive work environment.
- Opportunities for advancement and professional growth.
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