Service Team Associate

5 days ago


Escondido, California, United States Michael's Inc Full time

Job Summary

We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels. As a Service Team Member, you will be responsible for delivering exceptional customer service, maintaining a clean and organized store environment, and supporting the sales floor team.

Key Responsibilities

  • Provide friendly and attentive customer service, answering questions and resolving issues in a timely and professional manner.
  • Maintain a clean and organized store environment, including the sales floor, stockroom, and customer service areas.
  • Support the sales floor team by restocking shelves, processing transactions, and assisting with visual merchandising.
  • Participate in store recovery efforts, including unloading trucks, processing merchandise, and maintaining store standards.
  • Engage with customers on the benefits of our rewards program and private label credit cards, and assist with enrollments.
  • Assist with omni-channel processes, including buy online pickup in store and ship from store.
  • Participate in training and development opportunities to enhance skills and knowledge.

Requirements

  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Ability to lift up to 50 pounds and stand for long periods of time.

What We Offer

  • A competitive hourly rate.
  • A comprehensive training program.
  • A fun and supportive work environment.
  • Opportunities for advancement and professional growth.


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