Professional Services Director

4 weeks ago


Madison, Wisconsin, United States Paradigm Full time
Job Overview

Paradigm is a software company revolutionizing the way the residential, construction, and building product industries operate globally. We seek a seasoned Professional Services Manager to drive service delivery and account management for our customers.

This key leadership role encompasses service delivery, account management, and team personnel management for Paradigm's Professional Services team.

Key Responsibilities:

  • Own a set of accounts and manage service delivery for those customers, prioritizing customer satisfaction.
  • Facilitate quarterly and annual strategic reviews and planning sessions for clients, serving as their internal advocate.
  • Lead a team of 8-12 cross-functional professional services team members, fostering a culture that drives team success.
  • Market, generate, and secure new services opportunities, leveraging resources such as peers, CRM, lead generation services, and marketing initiatives.
  • Embody customer-centricity, ensuring exceptional customer service and satisfaction.
  • Manage team capacity, demand planning, time review and approval, and financial forecasting.

Requirements:

  • 5+ years of experience in professional services or software organizations.
  • 2+ years of experience managing teams and customer relationships.
  • Proficiency with Microsoft products.
  • Excellent team planning, project budget, and services engagement management skills.
  • Exceptional communication skills, including presentation creation and delivery, public speaking, and written communication.
  • Proven ability to create compelling professional services value propositions for existing customers.

Paradigm offers competitive compensation packages, including base salary and benefits, with annual reviews. The salary range for management roles starts at $69,225 annually, with total compensation including base salary and benefits. Apply online at www.myparadigm.com/careers/.



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