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Front Desk Representative

2 months ago

McCall, Idaho, United States Shore Lodge Whitetail LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Shore Lodge Whitetail LLC. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Register guests at check-in, assist with the check-in procedure, and provide resort orientation.
  • Accommodate special requests, facilitate amenity requests, and process accurate reservations from incoming calls.
  • Complete daily reports, logs, and reporting as necessary, ensuring the lobby and desk area are presentable.
  • Process billings at the end of guest stays, maintain accurate and complete information regarding the local area, hotel, amenities, and directions.
  • Answer multiple phone lines, direct calls lodge-wide as necessary, and work in a constantly changing work environment.
  • Manage stress levels while dealing with paying customers, use multiple computer software programs to process guest stays and schedule activities.
  • Comply with unit cash handling, credit, and check cashing policies and procedures.
  • Assist dissatisfied guests in understanding the origin of their discontent and mediate an acceptable solution.
  • Act as a bellman in their absence for requested services, provide excellent customer service to guests, Club Members, and fellow associates.
  • Adhere to Company policies, procedures, and standards, and perform other duties and responsibilities as assigned.
Requirements
  • High School Diploma
  • 1+ years of relevant Forbes/AAA, 3/4 star/diamond service experience in a like property
  • Ability to deal with a number of problems requiring initiative and good judgment
  • Microsoft applications, Outlook, Internet Navigation
  • Ability to multitask, highly organized, detail-oriented
  • Superior customer service skills required
  • Ability to communicate effectively with and receive information from guests and associates
  • Oral comprehension and expression (understanding and speaking the spoken word)
  • Written comprehension and expression (understanding and speaking the written word)
  • Previous Front Desk, Reservations, and Guest Service Experience at a Forbes/AAA, 3/4 star/diamond property preferred
  • Lodging software experience a plus