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Residential Overnight Support Staff

2 months ago

San Francisco, California, United States St Anthony Foundation Full time
Job Summary

We are seeking a highly motivated and compassionate Residential Overnight Support Staff to join our team at St. Anthony Foundation. As a key member of our residential program, you will provide a safe and supportive environment for residents, ensuring their well-being and helping them achieve their goals.

Key Responsibilities
  • Resident Engagement
    • Oversee all program activities, including conducting routine facility and bed checks, and dispensing medications.
    • Ensure the safety and privacy of all residents by adhering to the guidelines of the St. Anthony Foundation safety program.
    • Handle or assist in handling any program emergency, including those involving law enforcement, medical personnel, or fire department personnel.
    • Make routine hourly rounds of each floor and adjoining rooms.
    • Ensure that all activity rooms, including computer rooms, are closed down at the appropriate times.
    • Monitor incoming and outgoing calls by residents.
    • Oversee all residents on task assignments.
  • Program Administration and Operations
    • Complete reports and all other paperwork neatly, legibly, and thoroughly.
    • Enter data and information electronically as required. Look up data and reports electronically through a database as requested.
    • Understand and follow the organization's programs, policies, and procedures.
    • Participate in regular training and development opportunities to increase personal capacity to apply innovative approaches to daily workflows, service delivery, and functions of the position.
    • Answer the program telephones and take accurate, detailed messages.
    • Ensure that anyone entering or exiting the facility signs and dates the log.
    • Ensure the cleanliness and organization of the facility during the course of the shift.
    • Document and update information on residents or the program in the appropriate logs or forms by shift end. Log all incidents.
    • Assume all residents understand disaster plans.
    • Wake up residents at 6:00 am and monitor medications for residents each morning.
    • Contact supervisor immediately when emergency situations occur.
    • Provide oversight to all community volunteers.
    • Assist in the orientation and training of relief staff and in-house volunteers.
    • Serve as contact for the resident houseman and assistant when no other counseling or administrative staff on duty.
  • Teamwork
    • Participate in relevant meetings supporting team communication and the program's capacity to fulfill organizational goals and mission.
    • Collaboratively work with others to achieve team success.
    • Manage stress and pressure situations calmly and responsively. Maintain the capacity to control reactions and awareness of how their behavior or response can impact others.
    • Consistently demonstrate integrity while working and representing St. Anthony's.
    • Practice direct, respectful, open, and honest communication with colleagues. Proactively seek support from team members or management.
    • Demonstrate cooperation with coworkers, management, and the community at large.