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Patient Care Coordinator

2 months ago

Pittsfield, Massachusetts, United States Berkshire Health Systems Full time
  • ROLE OVERVIEW
    • This role is integral to the operations of Berkshire Health Systems, reporting directly to the Office Coordinator and Administrative Director. Key responsibilities include welcoming patients, guiding them through the facility's processes, arranging appointments, confirming insurance details, and ensuring that all necessary referrals and authorizations are secured. The Administrative Director will outline specific tasks associated with this position, serving as a framework for evaluating job responsibilities.
  • QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
    • Experience:
      • -A minimum of one to two years of experience in a fast-paced medical office environment is essential.
        -Proficiency in managing multiple phone lines is required.
        -Strong organizational and clerical skills are necessary.
        -Exceptional customer service abilities are a must.
        -Familiarity with Windows-based PC applications is required.
        -Knowledge of specific departmental services is advantageous.
        -Experience with insurance processes and physician billing is highly preferred.
    • Education and Training:
      • -Completion of two years of college or equivalent professional experience is preferred.
        -A High School diploma or equivalent is mandatory.
        -Understanding of Medical Terminology is required.
        -Proficiency in Microsoft Windows applications is necessary.
        -Experience with multi-line telephone systems is required.
        -Familiarity with Meditech systems and computerized scheduling is preferred.
    • Licenses and Certifications:
      • -Current CPR certification is required.
    • Additional Requirements:
      • -Ability to perform effectively and independently in a high-pressure, fast-paced environment with minimal oversight.
        -Capacity to manage and prioritize various tasks throughout the workday.
        -Proven ability to handle confidential and sensitive information with discretion.
        -Excellent telephone communication skills are essential.
        -Cultural sensitivity and awareness of diverse backgrounds are important.
        -Demonstrated ability to comprehend and follow both written and verbal instructions.
        -Knowledge of community resources is beneficial.
        -Flexibility in scheduling is required to accommodate for absences.
        -Self-motivated with the ability to work independently while contributing to a team.
        -Strong oral and written communication skills are essential.


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