Primary Care Team Coordinator
1 week ago
We are seeking a highly skilled and experienced Registered Nurse to join our Primary Care Team as a Team Coordinator. This is a full-time position located in Pittsfield, Maine.
Key Responsibilities- Provide clinical leadership to our primary care teams to ensure high-quality patient care.
- Assist and perform direct/telephonic patient care as required for triage of calls, provider directives, protocols, and refills for prescriptions.
- Oversee the clinical aspects and coordination of the medical assistants.
- Collaborate with providers, practice health team members, and other healthcare personnel to ensure quality care of patients.
- Assess and triage patient needs and collaborate with a multidisciplinary team.
- Perform patient-related duties in a confidential and private manner.
- Return telephone calls to patients, preventing interruption of provider's scheduled patient flow.
- Provide appropriate and effective patient education as indicated.
- Assist patients/families to understand and comply with their established plan of care.
- Conduct assessment of patients/families' needs for any barriers to meeting the necessary care (education, ability to manage, additional services, etc.) and initiating resource referrals as necessary.
- Manage assigned case load, assessing utilization of resources and services, identifying patients that require additional management to promote quality care and cost containment.
- Prepare and order prescription refills according to protocol, as well as overseeing prior authorizations for prescriptions/medical supplies.
- Prepare (and order, if by protocol), diagnostic screening exams.
- Works in conjunction with Lead MA to ensure clinical training and competency testing is met.
- Supervise the MA patient flow, working in conjunction with the Director.
- Assist in maintaining customer service survey scores to the practice's goal.
- Work with Administration on all quality measures (Meaningful Use, PCMH, etc.).
- Work with Administration to maintain a viable Patient and Family Advisory Group, as well as assist in instituting changes suggested by this group.
- Encourage and promote daily huddles among staff.
- Ensure proper documentation is entered into the EMR for each patient encounter.
- Maintain a safe environment which includes knowing and understanding hospital and departmental policies and procedures.
- Report and directly address identified environmental hazards when appropriate.
- Report and directly address violations of patient safety policy and/or protocol when involved or observed.
- Other duties as requested by Director.
- Comply with HIPPA.
- Exceed customer expectations and needs or transition customer to someone who can, being respectful of patient's time.
- Conduct oneself as a professional and treat others with respect.
- Adhere to all applicable policies.
- Take pride and ownership in duties and work area.
- Manage patient care needs across the continuum.
- Provide appropriate reports as needed in a timely manner.
- Help create and support department goals/strategic plan, remaining positive and receptive to change.
- Manage assigned panels, assessing utilization of resources and services, identifying patients that require additional management to promote quality care and cost containment.
- Review and initiate correction for any patient(s) that have laboratory, imaging and diagnostic testing that is not meeting standard thresholds.
- Track patients that do not keep their appointment, with the goal of reducing patients that do not show for the appointment.
- Provide appropriate reports as needed in a timely manner.
- Provides report to BTE as necessary.
- Provides report to Maine Quality Counts for the PCMH as necessary.
- Attend Organization meetings.
- Work with health care team on all quality measures (Meaningful Use, PCMH, etc.).
- Required: Registered Nurse
- Education: Associate's Degree
- Working Conditions: Potential exposure to diseases or infections, lifting, moving and loading 30 to 50 pounds, prolonged periods of standing, prolonged periods of walking
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