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Retail Sales Representative

2 months ago

Locust Grove, United States Ace Hardware Full time


Notice to Applicant about this Employer: You are applying for a position with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation.

The independent store owner is solely responsible for and independently makes all decisions regarding employment matters, including hiring, termination, discipline, supervision, staffing, and scheduling.

Ace Hardware Corporation will not receive a copy of any applications submitted for this position and will have no control over interviews and/or hiring decisions. The independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position.

The Ace Hardware trademarks, logos, and designs are owned by Ace Hardware Corporation and are used by independent store owners under a license from Ace Hardware Corporation.


About Pitkin's Home Center:


Dale City Hardware, Woodbine Hardware, Rice Hardware, and Locust Grove Hardware are committed to being the Helpful Place. Working for a family-owned store means we offer flexible scheduling and competitive benefits.

General Summary: The Sales Associate will support the receiving, stocking, and pricing of all merchandise while ensuring a clean and organized merchandise presentation and overall store cleanliness.

Essential Duties & Responsibilities: Include the following. Other duties may be assigned.


Customer Service:

  • Proactively assist customers in resolving issues.
  • Greet customers upon entry and throughout their visit. Thank customers upon completion of their shopping experience.
  • Maintain a friendly and approachable demeanor; collaborate effectively with customers and team members.
  • Ensure all radio communications are addressed promptly and courteously.
  • Direct any unresolved customer complaints to a management team member.
  • Demonstrate strong product knowledge and familiarity with store layout and product locations.
  • Provide personalized assistance to customers throughout the store, aiming to exceed their expectations.

Store Operations:

  • Contribute to a positive, professional, and safe working environment.
  • Assist with receiving, checking in, and stocking merchandise throughout the store.
  • Help maintain appropriate back stock levels.
  • Support daily maintenance, organization, and cleanliness of the sales floor, stockroom, and outdoor merchandise area.
  • Ensure a tidy and orderly sales floor, including promotional displays and featured merchandise.
  • Assist with merchandise resets throughout the store.
  • Provide support to Department Specialists, including price adjustments and special orders.
  • Ensure that signage is current and accurate throughout the store.
  • Operate a forklift with the necessary training.
  • Communicate any Store Support Center issues to the General Manager for follow-up.
  • Share any merchandising, cost control, or sales ideas with the General Manager.
  • Participate in store meetings.
  • Maintain professionalism in appearance and conduct.
  • Perform all other duties as assigned.