Hardware Design Specialist

3 weeks ago


Austin, Texas, United States ServiceNow Full time
About the Role

As a Hardware Standards Engineer at ServiceNow, you will be responsible for developing and maintaining global hardware design standards and architecture. This role requires strong technical expertise and excellent communication skills to collaborate with various stakeholders.

Key Responsibilities
  • Develop server, storage, and full-rack hardware standards that govern deployments to ServiceNow datacenters worldwide.
  • Build and maintain server, storage, cloud service provider, and rack SKU documentation.
  • Support relationships with reseller/integrators, suppliers, and cloud service providers (AWS, Azure, and others).
  • Work to ensure continuity of supply by identifying and validating alternates for incumbent hardware solutions.
  • Work directly with hardware manufacturers to evaluate new technologies and products for use in our global infrastructure.
Requirements

We are seeking an experienced professional with:

  • 2+ years of datacenter technician and/or technical program manager experience required.
  • 2+ years of experience in at least two of the following areas: enterprise server solutions, enterprise storage solutions, rack-level power design/management, complex network cabling design.
  • Basic understanding of AC/DC power calculations.
  • Critical attention to detail is a must.
  • Demonstrated ability to drive complex problems to resolution.
  • Some travel required for first article inspections, trade shows, etc.
  • Bachelor's degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), or Computer Science (CS) or related field.
  • Excellent communication and customer skills, problem solving, conflict management, listening, time management and interpersonal skills required. Must be able to communicate at a level appropriate to the audience.
  • Experience using the ServiceNow platform preferred but not required.

$80,000 - $110,000 per year, depending on location and experience.



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