Wire Operations Specialist

17 hours ago

Omaha, Nebraska, United States First National Bank of Omaha Full time

Job Overview



We are seeking a highly skilled Wire Operations Specialist to join our team at First National Bank of Omaha. As a key member of our operations team, you will play a crucial role in ensuring the smooth processing of wire transactions for our customers.

About the Role



In this exciting opportunity, you will be responsible for processing incoming and outgoing wire transactions with moderate supervision. You will verify and analyze wires to detect suspicious activity, which helps prevent losses, reduces bank/customer risk, supports customer satisfaction and retention, and adheres to regulatory rules and timelines. Your daily production standards and quality requirements will be your top priority.

Key Responsibilities:


  • Input wire requests received via phone by internal and external customers as directed by Wire Management, FNO Wire Operations, and FNNI procedures and guidelines.
  • Use FNO Wire Operations and FNNI procedures and guidelines, along with problem-solving skills, to review and process all wires, incoming and outgoing, from multiple sources.
  • E nsure that all required information is complete and accurate, including but not limited to, the Wire PIN numbers, debiting account, Bene Name/Address, and the purpose of the wire.
  • Understand the necessary components of International Wire Transfers and how these affect the overall processing of the wire.
  • Contact customers and/or business units when required (such as Verify Call Backs, Daylight Account Review, and Returned wires).
  • Process all items within regulatory guidelines and timelines. Ensure that all information on the wire remains on the wire in the original included and accurate to the information input in MTS to ensure there are not Travel Rule violations.
  • Identify and report all suspicious activity to meet compliance regulations and avoid compromising the integrity of our bank and customers.
  • Process all Recall/Return requests within the required deadlines to achieve the highest level of customer satisfaction and reduce possible losses for the bank.
  • Complete the Beginning and End of Day processes as assigned by management.
  • Communicate effectively across all areas of FNNI to assist in the understanding of the wires process and answer questions.
  • S support the Domestic and International Wire transaction system's configuration by identifying and reporting issues to management and the Wires technology support team.
  • Maintain a strong working knowledge of all Wire's procedures and compliance regulations such as Reg E, Travel Rule, Privacy, and Bank Secrecy Act and Office of Foreign Asset Control.
  • Assist Management with the annual procedure review and other projects as assigned.
  • Understand and comply with the Bank's BSA/AML Program.
  • Understand and adhere to all bank policy, laws, and regulations applicable to the role. (Ongoing)
  • Exhibit professional behavior and promote positive working relationships.


Requirements:

To be successful in this role, you will need:


  • A high school graduate or GED.
  • Previous customer service experience.
  • Excellent verbal and written skills.
  • Excellent time management skills.
  • The ability to define problems, establish facts, and draw valid conclusions.
  • F ocrus on attention to detail and accuracy.
  • The ability to multi-task as needed.
  • A working knowledge of Microsoft Office suite of products.


Preferred Qualifications:

If you have the following qualifications, it would be a plus:


  • A working knowledge of Wires and Online Banking functions.
  • Supervisory/leadership experience.
  • Knowledge of diverse banking products and processes.
  • Previous experience writing, presenting, and facilitating the training of policies, procedures, and best practices.


$45,000 - $60,000 per year, depending on experience and qualifications.

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