Guest Relations Team Associate

3 weeks ago


Belen, New Mexico, United States Six Flags Full time
Job Summary

We are seeking a highly skilled Guest Relations Team Member to join our team at Six Flags. As a key member of our team, you will be responsible for providing exceptional guest service, resolving guest complaints, and ensuring a world-class experience for our visitors.

Key Responsibilities
  • Assist guests with comments and complaints in a professional and friendly manner
  • Answer phone lines and respond to guest inquiries
  • Handle guests' lost and found items and reports
  • Empower guests to solve problems and ensure delivery of world-class guest service
  • Utilize excellent communication skills, a professional demeanor, and above-average writing and verbal skills
Requirements
  • Must be at least 18 years of age and have a High School Diploma or Equivalent
  • Previous experience in Guest Relations or Customer Service: 1-3 years of relevant experience in a high-volume or service-oriented environment
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or equivalent software
  • Flexibility to work evenings, weekends, and holidays
  • Experience with customer relationship management systems or similar tools
  • Ability to manage transactions and operate cash registers
  • Ability to type at a minimum of 60 words per minute
  • Proficiency in multiple languages is a plus
Physical Requirements
  • Constantly talking, standing, balancing, walking, speaking clearly, hearing/acuity, seeing near and far, using depth perception, and color vision
  • Frequently working in extreme heat/sun, cold, wetness, and temperature change
  • All lifts over 51 lbs. require assistance from a co-worker or the use of a mechanical device
What We Offer

We offer a competitive pay range of $18.27-$18.52/hr and a dynamic work environment that values teamwork and guest satisfaction.


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