IT Support Specialist

1 month ago


Seneca Falls, New York, United States BonaDent Full time
Job Title: IT Help Desk Technician

At BonaDent, we are seeking a highly skilled and motivated IT Help Desk Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support to our employees and customers, troubleshooting issues on systems and networks, and providing general technical support both on-site and remotely.

Key Responsibilities:
  • Investigate and troubleshoot IT-related issues
  • Set up new users in Active Directory and Office 365
  • Prepare and set up laptops, desktops, docking stations, and phones for new hires
  • Provide end-user support, including office and Adobe issues, software updates and installs, password resets, and troubleshooting and resolving issues with printers, PCs, and other network devices
  • Troubleshoot, document, and resolve issues in a timely manner for assigned projects
  • Maintain an up-to-date understanding of industry trends and technical developments
Requirements:
  • Great interpersonal and communication skills
  • Positive, team-oriented attitude, and professionalism
  • Multi-tasking and organizational skills, with close attention to detail
  • Display and promote our company values of Excellence, Creating Opportunities, Growth Mindset, Teamwork, and Customer Focus
  • Good time-management skills with an ability to perform under tight deadlines
  • Able to maintain the highest level of confidentiality
Working Knowledge:
  • Computer equipment
  • General understanding of storage solutions
  • Troubleshooting and resolving workstation-based software issues with Microsoft Office 365

This is a full-time position with a salary range of $20.00-$24.00. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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