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Front Desk Administrator

2 months ago

Wixom, Michigan, United States Great Expressions Dental Centers Full time
About the Role

We are seeking a highly skilled and organized Patient Coordinator to join our team at Great Expressions Dental Centers. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients, ensuring a smooth and efficient experience from the moment they arrive at our office.

Key Responsibilities
  • Provide Warm and Friendly Welcome: Greet patients warmly and make them feel at ease as they arrive at our office.
  • Schedule Appointments: Schedule appointments for patients, taking into account their preferences and the availability of our dental staff.
  • Manage Patient Records: Maintain accurate and up-to-date patient records, including personal details and medical history.
  • Coordinate with Dental Staff: Work closely with our dental staff to ensure a smooth and efficient patient flow.
  • Process Insurance Claims: Verify and update patient insurance information, and process insurance claims in a timely and accurate manner.
  • Respond to Patient Inquiries: Respond to patient inquiries in a professional and courteous manner, providing information about our dental services and policies.
Requirements
  • Experience: At least 1 year of experience in a dental office or customer service role.
  • Education: High school diploma or equivalent; additional education or certification in healthcare administration or a related field is a plus.
  • Skills: Excellent interpersonal and communication skills, proficiency in using dental practice management software, and strong organizational and multitasking abilities.
Perks of the Job
  • Competitive Pay: Competitive base pay, plus an annual bonus.
  • Benefits: Medical and prescription coverage, access to the nation's best employee dental program, vision plan, 401(k) plan, and more.