Quality Assurance Specialist

2 weeks ago


Janesville, Wisconsin, United States SSI Technologies Full time
Job Summary

Maintain quality standards for products and processes, and suggest modifications to prevent defects. Assist with customer satisfaction, including ongoing customer communications and timely responses to customer concerns.

Key Responsibilities
  • Participate in the development and achievement of KPIs for the department relative to key Quality Operating System metrics.
  • Support activities related to customer complaints, including customer interface, customer portals, and scorecards.
  • Support the identification, prevention, and analysis of defects, both internal and external.
  • Review and support PPAP submissions to customers.
  • Conduct internal Quality Audits and external Supplier Audits.
Requirements
  • Bachelor's Degree in a technical field.
  • ASAQ Certification, preferred.
  • Proven track record of accomplishments in Continuous Improvement, Problem Solving, and Corrective Action.
  • Proficient in Microsoft Office applications.
  • Five (5) years of experience.


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