Office Support Specialist

3 days ago

Norfolk, Virginia, United States Thrivent Financial Full time
Job Summary

We are seeking a highly organized and detail-oriented Office Assistant to provide administrative support to our team. This role is critical to our member experience and requires a friendly, upbeat demeanor.

Key Responsibilities
  • Answer incoming telephone calls and respond to requests for information
  • Perform routine administrative duties such as maintaining office supplies and processing mail
  • Prepare or coordinate the preparation of routine correspondence, reports, and special projects
  • Support projects, administration of various programs, and processing functions as needed
  • Drive client/member facing activity in the practice by scheduling meetings with client/members on behalf of the practice's Financial Advisors
  • Update the contact management system with client/member contact and preference information
  • Assist Financial Advisors in the preparation and follow up for the client/member meetings
  • Tracks practice expenses and oversees the practice bill paying
  • Provides back-up support on tasks that do not require any type of licensing or registration for other staff members, as needed
  • Participates in the business planning process
  • Completes other miscellaneous tasks as assigned
Requirements
  • Previous administrative/secretarial experience desired
  • Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) or ability to learn
  • Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
  • Ability to maintain integrity of sensitive/confidential information
  • Basic understanding of our products and services, and Thrivent Financial
Competencies
  • Planning/Organizing
  • Customer Focus
  • Communication
  • Interpersonal Skills
  • Teamwork and Collaboration
  • Adaptability/Flexibility

Please note that as part of our hiring process, a verification of a candidate's background will be made to complete the hiring process. In addition, fingerprints will be taken for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

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