Senior Solutions Architect

7 days ago

Livermore, California, United States Aalyria Technologies, Inc Full time
{"Job Description": "Aalyria Technologies, Inc: A Leader in Satellite Communications

Role Overview:

We are seeking a highly skilled Senior Solutions Engineer to join our team and drive customer success through developer relations, hands-on engineering engagement, and customer support.

In this role, you will partner with customers during on-boarding and long-term technical engagements. You will work closely with customer development teams to integrate existing and develop new systems that utilize Aalyria's APIs.

Key Responsibilities:

  • Customer Engagement and Product Expertise:
    • Serve as the first line of defense for customers encountering issues, providing high-level troubleshooting and assistance.
    • Collaborate with customers to understand their challenges and guide them toward effective solutions.
    • Provide technical expertise to customers regarding product usage, best practices, and custom integration needs.
    • Act as a liaison and trusted partner between customers and internal engineering teams to resolve complex issues and escalate bugs and influence roadmaps.
  • Technical Solutions & Development:
    • Develop and maintain production-quality code to assist with customer API integrations, providing hands-on technical solutions when required.
    • Collaborate with engineering teams to design and implement tools, documentation, and features to improve API usability and integration.
    • Engineer custom tooling for customers to bridge gaps between their systems and our APIs, ensuring seamless integration and enhanced functionality.
    • Work closely with product and engineering teams to prioritize and execute fixes or enhancements based on customer feedback.
  • Problem Solving & Independence:
    • Identify, diagnose, and troubleshoot issues in complex API interactions and integrations independently.
    • Leverage your problem-solving skills to provide timely and effective solutions. Maintain a deep understanding of the product features, enabling proactive support and future-proofing customer integrations.
  • Documentation & Developer Relations:
    • Develop and maintain comprehensive technical documentation, including best practices, tutorials, and troubleshooting guides.
    • Ensure that all customer-facing resources, including API documentation, are up-to-date and accessible - working with internal teams to prioritize new content development as needed.
    • Gather feedback from customers and developers to shape product improvements and API enhancements.

Qualifications:

  • Practical systems and software engineering experience in product development, integration, deployment, and/or sustainment of systems for commercial and government customers.
  • Experience with field testing and troubleshooting of complex software systems, preferably involving communications capabilities.
  • Proven experience in a Technical Solutions, API Integration, or Developer Support role.
  • Strong knowledge of APIs, with hands-on experience in troubleshooting and resolving API-related issues.
  • Proficiency in one or more programming languages (Golang, Java, C++, or Python) to support integration efforts and provide technical solutions.
  • Familiarity with RESTful API principles, protocols, and best practices.
  • Excellent problem-solving skills with the ability to work independently and handle complex issues.
  • Exceptional communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
  • Experience working with cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes) is a plus.

What We Offer:

  • Innovative Environment: Work at the forefront of satellite communications and cutting-edge networking technology.
  • Customer-Centric Impact: Play a key role in ensuring customer success through technical solutions and seamless integrations.
  • Career Growth: Take advantage of professional development and growth opportunities in a rapidly expanding company.
  • Collaborative Culture: Join a supportive team where your contributions and problem-solving abilities are valued.
  • Flexibility: Enjoy flexible working hours and the option for remote work to promote work-life balance.

Equal Opportunity Employer Statement:

Aalyria Technologies, Inc is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Qualified applicants from all backgrounds are encouraged to apply.

"}

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