Customer Experience Associate

4 weeks ago


Plainfield, New Jersey, United States Home Bank SB Full time
Job Overview

Home Bank SB is seeking a Customer Service Representative to join its team. This role requires a strong focus on delivering exceptional customer experiences and working collaboratively with colleagues to meet customer needs.

Responsibilities
  1. Develop and maintain positive relationships with customers to ensure their satisfaction and loyalty
  2. Utilize knowledge of bank products and services to offer tailored solutions to customers' financial needs
  3. Work closely with colleagues to resolve customer inquiries and concerns in a timely manner
Competencies
  • Demonstrate excellent communication skills to effectively interact with customers and colleagues
  • Maintain confidentiality and handle sensitive information with discretion
  • Stay up-to-date on bank products and services to provide informed advice to customers

Estimated Salary Range: $45,000 - $60,000 per year



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