Customer Experience Manager

1 week ago


Bozeman, Montana, United States Best Buy Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Best Buy. As a key member of our leadership team, you will be responsible for inspiring employees to deliver exceptional customer experiences and driving business results.

Key Responsibilities
  • Maintain positive customer and employee experiences through effective leadership and coaching
  • Drive localized customer and employee engagement and share best practices with other store leaders
  • Provide positive experiences, skill development, and performance management to employees
  • Lead efforts to maximize positive results or course-correct when needed
Requirements
  • One year of leadership experience in a retail or customer-facing environment
  • Previous experience in sales, customer service, or related fields
  • Ability to work successfully as part of a team and lead others
  • Ability to work a flexible schedule, including holidays, nights, and weekends
Preferred Qualifications
  • One year of consumer electronics industry experience
  • Prior experience setting retail sales goals and driving business results
What We Offer

We are committed to helping our people thrive at work and at home. Our benefits include:

  • Competitive pay and generous employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
About Us

At Best Buy, we are passionate about enriching lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores, online, and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible.



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