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Customer Service Representative

2 months ago

Dallas, Texas, United States Chewy Full time

About Chewy

Chewy is a leading e-commerce company that specializes in pet products and services. We are committed to delivering exceptional customer experiences and building strong relationships with our customers.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for engaging with customers through multiple channels, including phone, email, and chat, to resolve their inquiries and concerns in a timely and professional manner.

Key Responsibilities

  • Provide exceptional customer service through multiple channels, including phone, email, and chat
  • Respond to customer inquiries and resolve their concerns in a timely and professional manner
  • Work collaboratively with cross-functional teams to resolve customer issues and improve customer satisfaction
  • Develop and maintain a deep understanding of Chewy's products and services to provide accurate and helpful information to customers
  • Meet or exceed customer satisfaction and resolution targets

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of customer service experience in a call center or retail environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in using computers and software applications, including CRM systems

What We Offer

  • Competitive hourly rate and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance