Healthcare Ambassador

4 weeks ago


Costa Mesa, California, United States One Medical Full time
About Us

One Medical is a pioneering healthcare organization that's redefining the primary care experience. Our mission is to make quality care more accessible, affordable, and enjoyable for everyone.

We're not your average doctor's office. We're a team of passionate individuals dedicated to transforming healthcare and improving the experience for patients, providers, and employers alike.

Our innovative approach combines seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. We've been delivering exceptional care for over 15 years and are now part of the Amazon family.

The Opportunity

We're seeking a highly skilled and empathetic Member Support Specialist to join our team. As a key ambassador for our patients, you'll be responsible for creating a truly exceptional in-office experience.

You'll be the first point of contact for patient feedback and will work closely with our Leads, Office Manager, and providers to ensure seamless communication and support.

As a strong team player, you'll use your innovative problem-solving skills to tackle various tasks and challenges. You'll be proficient in our technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System.

Responsibilities
  • Use impeccable C-I-CARE skills in all patient interactions to ensure a positive in-office experience.
  • Manage patient intake, same-day scheduling, and follow-up scheduling.
  • Assist with billing and insurance inquiries.
  • Monitor patient feedback and assist with outreach as needed.
  • Perform front-of-house duties, including check-in/check-out, insurance verification, and printing/paperwork tasks.
  • Assist senior patients with administrative tasks, such as answering phone calls and sending faxes.
  • Contribute to team development through rounding, attending team huddles, and participating in team problem-solving.
Requirements
  • At least 1 year of experience in high-touch customer or patient-facing roles.
  • Strong written and verbal communication skills.
  • Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
  • A proven track record of persisting through change and consistently stepping up to take action on challenges.
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Benefits

We offer a comprehensive benefits package, including:

  • Paid sabbatical for every five years of service.
  • Competitive Medical, Dental, and Vision plans.
  • Free One Medical memberships for yourself, your friends, and family.
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
  • Pre-Tax commuter benefits.
  • PTO cash outs - Option to cash out up to 40 accrued hours per year.
Competitive Salary

Starting at $21.50/hour.

Protecting Your Future

We offer a range of benefits to protect your future, including:

  • 401K match.
  • Credit towards emergency childcare.
  • Extra contributions toward maternity and paternity leave.
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance.
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.
Schedule Hours

Must be available between 7:30am-7:00pm, Monday-Friday. This position will include weekends and extended hours in the near future.

Physical Demands

This role requires mostly sedentary work duties, with occasional exertion of up to 10 pounds of force.


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