Subaru Service Advisor
3 weeks ago
Job Title: Subaru Service Advisor
Job Summary:
We are seeking a highly skilled Subaru Service Advisor to join our team at Stohlman Subaru of Sterling. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient service experience for our clients.
Key Responsibilities:
- Oversee service orders and flow of the service drive to ensure prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression on the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Success Index at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
Requirements:
- Dealership/Automotive experience preferred.
- Organized and friendly personality.
- Demonstrated ability to manage others.
- Time management skills.
- Fantastic communication skills with your customers.
- Professional, well-groomed personal appearance.
- Consistent record of service and sales success.
- Strong record of positive customer satisfaction results.
- Team-oriented and self-motivated.
- Clean driving record and valid driver's license.
Why Work with Us:
At Stohlman Subaru of Sterling, we value our employees and strive to provide a healthy workplace environment. We offer competitive compensation, a 401K plan with employer match, and a range of benefits to support your well-being.
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