Subaru Service Advisor

3 weeks ago


Sterling Heights, Michigan, United States Stohlman Subaru of Sterling Full time

Job Title: Subaru Service Advisor

Job Summary:

We are seeking a highly skilled Subaru Service Advisor to join our team at Stohlman Subaru of Sterling. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient service experience for our clients.

Key Responsibilities:

  • Oversee service orders and flow of the service drive to ensure prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression on the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Success Index at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.

Requirements:

  • Dealership/Automotive experience preferred.
  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Time management skills.
  • Fantastic communication skills with your customers.
  • Professional, well-groomed personal appearance.
  • Consistent record of service and sales success.
  • Strong record of positive customer satisfaction results.
  • Team-oriented and self-motivated.
  • Clean driving record and valid driver's license.

Why Work with Us:

At Stohlman Subaru of Sterling, we value our employees and strive to provide a healthy workplace environment. We offer competitive compensation, a 401K plan with employer match, and a range of benefits to support your well-being.



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