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Guest Service Representative

2 months ago

Salt Lake, Utah, United States Hilton Hotels & Resorts Full time

Job Summary:

We are seeking a highly skilled Guest Service Agent to join our team at Hilton Hotels & Resorts. As a Guest Service Agent, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are met.

Key Responsibilities:

  • Guest Registration and Check-out: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Guest Services: Provide exceptional guest services, including answering questions, resolving issues, and making recommendations for local attractions and amenities.
  • Hotel Operations: Assist with hotel operations, including managing room assignments, handling guest complaints, and maintaining a clean and safe environment.
  • Team Collaboration: Work closely with other hotel staff to ensure seamless guest experiences and efficient hotel operations.

Requirements:

  • Excellent Communication Skills: Possess excellent verbal and written communication skills to effectively interact with guests and colleagues.
  • Problem-Solving Skills: Demonstrate strong problem-solving skills to resolve guest complaints and issues in a professional and courteous manner.
  • Attention to Detail: Maintain a high level of attention to detail to ensure accurate guest information and efficient hotel operations.