Customer Service Representative

6 days ago


Minneapolis, Minnesota, United States Startribunecompany Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist at Star Tribune Company. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our company.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and answer customer questions regarding subscriptions and services
  • Process customer orders and payments
  • Make outbound calls to customers to discuss their account status and auto-renewal details
  • Collaborate with internal teams to ensure seamless customer experience
  • Meet or exceed customer satisfaction and retention targets

Requirements

  • High school diploma or equivalent required
  • Previous call center experience preferred
  • Excellent communication and interpersonal skills
  • Strong phone skills and ability to multitask
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Flexibility to work a variety of shifts, including evenings and weekends

Benefits

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Flexible scheduling and remote work options
  • Access to company-sponsored training and development programs
  • Recognition and rewards for outstanding performance


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