Tax Filing Senior Manager

2 months ago


Alabama, United States Alight Full time
Job Summary

We are seeking a highly skilled Tax Filing Senior Manager to lead our Tax Filing organization with excellence in delivery. As a senior leader, you will oversee and manage the client delivery of tax filing, directly and indirectly, through colleagues and managers.

Key Responsibilities
  • Client Delivery and Satisfaction: Ensure timely and accurate responses to clients and partner teams, resolve escalations promptly, and represent Tax Filing effectively in client meetings.
  • Process Enhancement: Monitor and audit tasks to identify trends and improvement opportunities, lead process enhancement efforts, and drive positive outcomes.
  • Communication and Team Facilitation: Engage with clients and internal departments, ensure successful client delivery, and effectively communicate complex issues to clients.
  • Compliance and Regulatory Support: Provide timely research on compliance and regulatory issues, facilitate issues requiring higher-level escalation, and ensure alignment with Tax Filing's point of view.
  • Metric Analysis and Improvement: Compile, report, and analyze metrics to drive improvements and close process gaps.
  • Open Item Resolution: Resolve and facilitate open items to resolution, ensuring alignment with Tax Filing's point of view.
  • Subject Matter Expertise: Educate clients and provide subject matter expertise for payroll tax filing.
  • Mentorship and Development: Mentor and develop managers and colleagues, including performance and accountability.
  • Supplier Management: Manage Tax Filing suppliers, as appropriate, to support accurate and timely delivery.
  • Training and SOP Development: Coordinate and support SOP development, training, and communication to team.
Requirements
  • 7+ years of experience in payroll tax filing or a related field.
  • Advanced understanding of payroll tax filing and knowledge of regulations and legislative requirements.
  • Exceptional verbal and written communication skills.
  • 3+ years of client interaction and management experience.
  • 5+ years of people management experience.
  • Experience leading managers and/or team leads.
  • Exceptional computer skills with current technical knowledge.
  • Experience with Payroll tax software.
Flexible Working and Benefits

We consider flexible working arrangements wherever possible, so you can be your best at work and home. We offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive.



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