Service Consultant
6 days ago
Join Sun Auto Tire & Service as a Service Advisor and play a key role in delivering exceptional customer experiences. As a Service Advisor, you will be responsible for promoting all products and services offered by our company, following our store standards and expectations.
Key Responsibilities:
- Promptly greet customers in a professional and courteous manner, both in person and on the phone, using our standardized customer service techniques.
- Listen to and thoroughly document customer concerns, inspect the vehicle, and refer to the service history to accurately identify and verify customer service needs.
- Recommend services according to your level of knowledge, clearly communicate any additional recommendations from the Automotive Technician to the customer, and properly document all recommendations in the customer file.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customers with accurate quotes that include cost and time of completion for the services approved by the customer, and provide updates throughout the day on the status of their services.
- Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
- Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns, and warranty parts for individual customers.
Requirements:
- High School Diploma or equivalent
- Prior experience as a Service Advisor is highly preferred, but not required
- Professional appearance and proven ability to work in a process-driven environment
- Possess a valid driver's license
- Possess a State Inspector License is highly preferred, but not required
- ASE Certified Service Consultant Certification is highly preferred, but not required
- Ability to work a minimum of five days, including weekends
Sun Auto Tire & Service is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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