Senior Technical Consultant

2 weeks ago


Houston, Texas, United States Eateam Full time
Key Responsibilities

To drive continuous improvement initiatives for support processes, workflows, and identify opportunities for innovation, automation, and efficiency enhancements.

Primary Objectives:

  • To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.
  • To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
  • To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
  • To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
  • To provide technical assistance to team members in resolving customer issues.

Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Experience with process improvement methodologies and tools.


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