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Patient Service Coordinator

2 months ago

Purchase, New York, United States Summit Health Inc Full time
About Our Company

We're a physician-led, patient-centric network dedicated to simplifying healthcare and delivering connected care. Our multispecialty and urgent care providers serve millions of patients through traditional practices, patients' homes, and virtually through our operating companies.

Our team is committed to making healthcare better for all. We're innovating value-based care and leveraging integrated applications, population insights, and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Key Responsibilities

Essential Job Functions:
  • Provide exceptional patient experience by greeting patients/family, scheduling appointments, and ensuring timely action.
  • Answer phone calls promptly and direct calls appropriately, taking accurate messages and delivering them to the right individual.
  • Schedule future appointments, tests, and referrals as ordered by physicians.
  • Maintain communication resources, including on-call schedules, MD phone numbers, and beeper numbers.
  • Prepare charts for new patients, ensuring all required forms are placed appropriately.
  • Request medical records and perform chart preparation to provide physicians with necessary information before exams, evaluations, procedures, or treatments.
  • Reconcile encounters daily according to policy and guidelines.
  • Monitor supply inventory, complete requisitions for supplies, forms, equipment, or services.
  • Perform various clerical duties, including faxing, photocopying, filing, and mailings.
  • Obtain, verify, and update patient information, maintaining confidentiality according to policies.
  • Accurately complete necessary forms for patients.
  • Respect patients' rights by knocking on doors, calling patients by name, and identifying self before entering patient rooms.
  • Establish and maintain positive working relationships with physicians and nursing staff.
  • Protect patients' and employees' privacy and confidentiality.
  • Communicate any problems, equipment concerns, or issues promptly to the Nurse Manager.
General Job Functions:
  • Demonstrate working knowledge of booking and scheduling inpatient, outpatient, and special procedures.
  • Arrange for specialty equipment/services.
  • Interact with outside vendors/contracted services.
  • Demonstrate understanding of submission of necessary documents for hospitals.
  • Verbalize procedure for collection of pre-admission testing data.
  • Demonstrate working knowledge of insurance and pre-certification requirements.
  • Arrange and distribute schedules.
  • Maintain office supplies and equipment.
  • Provide training to other office staff.
  • Log surgical procedures.
  • Maintain scheduling system, demonstrating working knowledge for rescheduling and canceling procedures.
  • Verbalize customer service skills to alleviate patient anxiety.
  • Demonstrate customer service skills when communicating with peers.
  • Collate and submit information.
  • Communicate repair orders to appropriate personnel.
  • Demonstrate good judgment in scheduling procedures to increase physician productivity.
  • Demonstrate understanding of fire safety and emergency procedures.
  • Other job duties as required.
Education, Certification, Computer, and Training Requirements:
  • High School Graduate or GED required; Associate Degree preferred.
  • Heartsaver within 30 days of hire.
  • Previous PSR experience preferred; previous office experience preferred.
  • Ability to communicate in English, both orally and in writing.
  • Must have excellent interpersonal and customer service skills.
  • Must have accurate computer data entry skills.
  • Must have the ability to organize and perform multiple tasks in a timely manner.
  • Knowledge of medical office and terminology preferred.
  • Basic proficiency in computer use required; previous experience with Standard Office Technology in a Windows-based environment preferred.
  • Experience with EHR, Practice Management System, and Departmental/Ancillary Systems preferred.
Travel: Ability to commute to satellite offices as needed.

About Our Commitment
Total Rewards at Summit Health Inc

Our team members are essential to our mission to reshape healthcare through the power of connection. Summit Health Inc highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in Summit Health Inc's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan.

Equal Opportunity Employer

Summit Health Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Summit Health Inc cares about the safety of our employees and applicants. Summit Health Inc does not use chat rooms for job searches or communications. Summit Health Inc will never request personal information via informal chat platforms or unsecure email. Summit Health Inc will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Summit Health Inc locations during regular business hours only. For information on job scams, visit, or file a complaint