Collections Specialist

3 weeks ago


Liberty, Missouri, United States LHH Recruitment Solutions Full time
Job Overview

LHH Recruitment Solutions is currently seeking a highly skilled Collections Specialist to join our team in Liberty, MO. In this role, you will be responsible for managing and overseeing the collection of outstanding debts owed to our organization.

Key Responsibilities
  • Contact delinquent customers by phone, written correspondence, and email to facilitate timely payments.
  • Regularly review open invoices on each customer's account and make daily collection calls to ensure prompt resolution.
  • Provide management with accurate, timely status updates on customer accounts to inform strategic decision-making.
  • Assess delinquent accounts and escalate to management as necessary to optimize recovery efforts.
  • Manage and be accountable for assigned customer account base to achieve optimal performance metrics.
  • Resolve all customer inquiries in a timely and professional manner to maintain strong relationships.
  • Collaborate closely with sales and service departments to resolve outstanding issues related to customer invoices.
  • Motivate customers to pay past due balances by utilizing negotiation skills and building customer relationships.
  • Establish relationships with customers and the sales team to foster a positive and productive work environment.
Qualifications
  • A high school diploma or equivalent is required; a bachelor's degree in business, finance, or a related field is a plus.
  • At least 2 years of experience in collections, accounts receivable, lien management, or a related field is necessary.
  • Knowledge of lien laws, particularly in construction, is highly desirable.
  • Proficiency in using collections software and tools is essential.
  • Excellent communication and negotiation skills are required to succeed in this role.
  • Strong organizational and multitasking abilities are necessary to manage multiple tasks and priorities effectively.
Benefits
  • $23.00-$25.00 per hour, competitive salary and compensation package.
  • Dental insurance and comprehensive benefits to support your overall well-being.
  • Paid time off to recharge and prioritize your personal life.
  • Vision insurance to protect your eye health and vision care needs.


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