Housekeeping Attendant

5 days ago

Baltimore, Maryland, United States Sonesta International Hotels Full time
Job Description Summary

The Housekeeping Attendant sets the tone for exceptional guest experiences at Sonesta International Hotels by consistently exceeding expectations. This role's primary responsibility is to maintain and clean guest room floors, ensuring a high level of quality and attention to detail. The Housekeeping Attendant is also responsible for maintaining housekeeping supply closets and storage rooms, as well as providing attentive and courteous service to guests, assisting with inquiries, and ensuring their stay is filled with memorable moments.

Key Responsibilities
  • Clean and maintain assigned areas according to established Sonesta standards and procedures, including dusting, vacuuming, disinfecting, sanitizing, removing trash, sweeping, mopping, and polishing.
  • Deliver clean linen and collect dirty linen from assigned areas.
  • Prepare and deliver roll-a-way beds.
  • Receive and store housekeeping supply inventory.
  • Maintain cleanliness and organization of linen rooms and storage closets.
  • Respond to and fulfill guest requests.
  • Provide support and assistance to Room Attendants.
  • Notify supervisor on any damages, defects, needed maintenance repairs, and disturbances.
  • Deal with reasonable complaints/requests with professionalism and patience.
  • Handle all lost and found items according to established procedures.
  • Display professional appearance and demeanor at all times.
  • Adhere to all housekeeping procedures and company policies.
  • Attend departmental pre-shift and mandatory meetings.
  • Perform other duties as requested by management.
Requirements and Qualifications
  • Attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Excellent organizational skills and attention to detail.
  • Prioritization and time management skills.
  • Able to work quickly without compromising quality.
  • Ability to work with little supervision and maintain a high level of performance.
  • Ensure overall guest satisfaction.
About Sonesta International Hotels

We are an organization made up of people, thoughts, and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner, and community we operate in by delivering quality, value, and amazing hospitality.

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

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