National Technical Representative

4 weeks ago


Missouri, United States MiTek Full time

About MiTek

MiTek is a leading innovator and enabler in the building industry, transforming the way buildings are designed, made, and built. With a rich history dating back to 1955, MiTek has continuously pushed the boundaries of innovation, delivering software, services, engineered products, and automated solutions that improve efficiencies and optimize the balance between off-site and on-site construction.

Job Summary

We are seeking a highly skilled National Technical Representative to join our team. As a key member of our technical support team, you will be responsible for providing expert software support and training to our customers, ensuring they get the most out of our MiTek Software Suite. Your technical expertise and excellent communication skills will enable you to effectively troubleshoot complex issues, provide solutions, and improve customer productivity and business operations.

Key Responsibilities

  • Travel nationally to customer sites to provide software training and support
  • Research and resolve customer support lists submitted by customers
  • Collaborate with Product Management and Software Development to ensure proper correction of defects and implementation of enhancements
  • Maintain records of daily data communication transactions, problems, and remedial actions taken
  • Assist with development of training materials and procedures

Requirements

  • Associate's Degree (two year college or technical school)
  • Four to ten years related experience
  • Familiarity with MiTek SAPPHIRE Structure software, AutoCAD, and Microsoft Windows Operating Systems
  • Ability to interact at a high level of professionalism with others

What We Offer

MiTek is an E-Verify and Drug and Tobacco-Free Workplace. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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