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Clinical Care Transition Specialist

1 month ago

Riverside, California, United States Option Care Enterprises, Inc. Full time
Transforming Care Delivery

Option Care Health is seeking a skilled Clinical Transition Specialist to join our team. As a key member of our sales team, you will be responsible for educating patients, their families, and facility staff about our services and products. Your expertise will ensure proper placement of patients within the Home Health Care setting, assessing patients, gathering preadmission information, and collaborating with internal and external partners to ensure quality of service and implementation of an effective treatment plan.

Key Responsibilities:
  • Proactively maintain and grow relationships with referral sources to increase sales and patient starts.
  • Interact with area service providers to sell Option Care services that could assist in the care for discharging patients.
  • Use sales techniques to educate patients, their families, and facility staff about the services and products provided by Option Care.
  • Provide hands-on, in-person education to patients and their caregivers with the goal of timely discharge and therapy independence.
  • Effectively communicate with agency staff, medical teams, patients, and family throughout the discharge process to implement an effective treatment plan.
  • Responsible for collecting, reviewing, and completing pre-admission information and securing related signoff.
  • Partner with Account Manager and Regional Sales Director to create and execute area business and growth plans.
  • Communicate frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting the services of Option Care.
  • Partner with Account Manager and marketing staff to deliver educational and promotional programs to patient/caregiver and referral sources.
  • Review the patient's medical record to obtain pertinent medical history and primary/secondary insurance payor information and communicate this to patient registration department.
  • Proactively initiate care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or ATS.
  • Maintain confidentiality of patient and proprietary information and observe legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.

Requirements:
  • Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice and at least 2 years of experience in the healthcare industry.
  • Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors.
  • Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (i.e. ACHC, URAC standards).
  • Basic PC skills: Able to competently use internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
  • Experience in identifying operational issues and recommending and implementing strategies to resolve and improve processes.
  • Access to a reliable means of transportation which will enable the incumbents to travel to care facilities, home visits, and multiple hospitals.

Benefits:
  • 401k
  • Dental Insurance
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time off
  • Vision Insurance