Clinical Services Specialist

7 days ago

Seattle, Washington, United States One Medical Full time

Overview

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We're on a mission to transform healthcare, improving the experience for everyone involved - from patients and providers to employers and health networks.

About Us

We offer seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns. Our goal is to deliver exceptional healthcare to consumers, employers, care team members, and health networks to achieve better health outcomes.

The Opportunity

As a Flex Clinical Services Specialist - Phlebotomy, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture, dispensary responsibilities, as well as other clinical support services. You will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service.

Your Key Responsibilities

  • Provide Best-in-Class Venipuncture Services: Offer high-quality phlebotomy services to a diverse patient population ranging from pediatrics to geriatrics.
  • Maintain High Standards of In-Office Care: Ensure proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
  • Dispensary Responsibilities: Verify counts, maintain inventory, place orders, receive and stock prescriptions for patient pick-up.
  • Continuing Patient Support: Answer patient messages, follow up on lab cases, and assist providers and virtual medical teams with clerical duties.
  • Front-of-House Duties: Perform check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and meet service level expectations.
  • Administrative Tasks: Assist senior patients with administrative tasks such as answering phone calls, sending faxes, and coordinating transportation.

Requirements

  • Certifications: Active phlebotomy certification to practice in WA and at least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
  • Communication Skills: Strong written and verbal communication skills.
  • Education: High School Diploma or equivalent.
  • Computer Proficiency: Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
  • Teamwork: Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).

Benefits

We offer competitive benefits designed to aid your health and wellness:

  • Paid Sabbatical: After 5 and 10 years.
  • Employee Assistance Program: Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
  • Competitive Medical, Dental, and Vision Plans.
  • Free One Medical Memberships for yourself, friends, and family.
  • Pre-Tax Commuter Benefits.
  • PTO Cash Outs: Option to cash out up to 40 accrued hours per year.
  • Salary: $26.43 per hour based on a full-time schedule.

Protecting Your Future

We offer additional benefits to protect your future and that of your family:

  • 401K Match.
  • Credit towards Emergency Childcare.
  • Extra Contributions toward Maternity and Paternity Leave.
  • Paid Life Insurance: One Medical pays 100% of the cost of Basic Life Insurance.
  • Disability Insurance: One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.

This is a full-time role (40 hrs/week) with 8 hr shifts generally taking place between 8am-5pm based in Ballard, WA. The location and schedule are subject to change.

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