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Valet Operations Manager

2 months ago

Denver, Colorado, United States LAZ Parking Full time

About Us:
LAZ Parking stands as one of the leading and rapidly expanding parking service providers in the nation. We often emphasize, "parking is our industry, but people are our passion." Our mission is to "create opportunities for our employees and value for our clients." When it comes to parking, we are the specialists.

The

LAZ Hospitality

division is a distinctive team within LAZ Parking committed to growth through operational and financial excellence.

The Hospitality team focuses on Hotel Partnerships nationwide and excels in building relationships through training, human connection, and career development for our employees and partners.


Position Overview:
The

Valet Operations Manager

provides comprehensive support to Regional Management, ensuring the financial, operational, safety, and service-related success at their designated hotel.

Key Responsibilities:
Oversee the financial, operational, safety, and service performance at assigned hotel(s).
Manage, plan, schedule, train, and direct the activities of Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff.

Ensure that revenue growth, expense control, and customer satisfaction are optimized by maintaining the highest standards of safety and service aligned with client expectations.

Additional responsibilities as assigned.

People


Participate in daily stand-up meetings and client-scheduled resume meetings, either personally or through Assistant Hospitality Managers/Supervisors/Shift Leads.

Ensure LAZ internal stand-up meetings (Pre-Shifts) are conducted each shift, either personally or through Assistant Hospitality Managers/Supervisors/Shift Leads.

Assist in managing and developing the Hotel team to achieve annual and periodic goals/initiatives while embodying LAZ Parking's culture.

Identify high-potential employees to support the organization's ongoing growth, both within your region and beyond.
Actively engage in the recruitment and onboarding process for prospective employees.

Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are implemented for new and existing employees.

Address any safety concerns promptly.

Product


Drive service outcomes and set goals by monitoring and responding to results from LAZ Service Shopper Reports and internal hotel service metrics.

Foster client relationships and ensure business retention.
Implement and complete various projects, programs, and initiatives that may arise from the operation of assigned hotel(s).
Understand, implement, and fulfill all requirements outlined in the contractual agreement between LAZ Parking and our clients.

Profit


Oversee claims and safety-related training, prevention initiatives, and claims processing, including investigation, client and guest follow-up, and compliant reporting.

Ensure overall financial success, including audit compliance and adherence to audit protocols.

Manage payroll processing; ensure timely sign-off on hours; collaborate with the local payroll department for accurate pay data; work with Human Resources Business Partner to ensure compliance with wage and hour regulations.

Ensure daily and accurate entry of LHIST data.

Manage the financial aspects of assigned locations, ensuring adherence to budget and revenue enhancements related to staffing, scheduling, and operational expenses.

Prepare daily, weekly, monthly, and annual financial and operational reports as required.
Conduct budget preparation and monthly profit/loss reviews for assigned hotel(s).
Monitor, review, and analyze market rate structures.

Education:
Bachelor's Degree or equivalent work experience preferred.

Experience:
Minimum of 2 years of valet management experience required.
Prior experience in the hospitality sector (Parking, Restaurants, Hotels, etc.) is essential.
Valid driver's license required.
Experience in a fast-paced environment with high customer expectations is necessary.
Proficiency in Excel, Word, PowerPoint, and general Microsoft Office applications.

Skills:
Ability to seek improvement and foster an environment of idea sharing and creative problem-solving.
Capable of managing employee conflict, following grievance procedures, mediating, and resolving conflicts.
Strong customer service skills and abilities.
Ability to guide and motivate others to overcome challenges (Never Give Up Attitude).
Excellent team-building and interpersonal skills.
Ability to communicate professionally and effectively with all organizational levels.
Ability to interpret policies, procedures, and standard business practices.

Physical Demands:
Willingness to work in various weather conditions – heat, wind, snow, rain, etc.
Ability to lift, push, and pull at least 50 pounds.
Ability to stand, walk, and run for extended periods.
Ability to bend, stoop, squat, and lift frequently throughout a shift.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with qualified disabilities to perform essential duties/functions.

FLSA Status:
Exempt, Non-Tipped

LAZ Parking is an equal opportunity employer.

In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all individuals, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law.

No question in our application process is used for the purpose of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.