Member Team Lead
4 weeks ago
Job Summary: We are seeking a highly skilled Member Team Lead to join our team at Sam's Club. As a Member Team Lead, you will be responsible for providing exceptional member service, leading a team of associates, and ensuring a positive shopping experience for our members.
Key Responsibilities:
- Assist management with supervising associates, assigning duties, and communicating goals and feedback.
- Train associates on processes and procedures, and provide direction and guidance on member service approaches and techniques.
- Ensure compliance with company policies and procedures, and support the Open Door Policy.
- Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
- Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
- Process memberships, upgrades, and credit accounts, and encourage membership renewals.
- Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation.
- Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, and locating merchandise.
- Oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
- Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
- Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.
- Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
- Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, and coordinating and executing work assignments.
Benefits: As a Member Team Lead at Sam's Club, you will enjoy a competitive pay rate, performance-based bonus awards, and other great benefits, including health benefits, financial benefits, paid time off benefits, and more.
Requirements: To be successful in this role, you must have 6 months of retail experience, including operating front-end equipment, and 6 months of customer service experience. You must also be 18 years of age or older.
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