Service Desk Analyst

2 weeks ago


Vergennes, Vermont, United States SunSource Full time
Job Title: Service Desk Analyst

SunSource is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our employees, troubleshooting and resolving technical issues, and collaborating with our IT team to ensure seamless service delivery.

Key Responsibilities:
  • Provide technical support to employees via phone, email, and in-person
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Collaborate with the IT team to identify and resolve technical issues
  • Document and track technical issues and resolutions
  • Develop and maintain knowledge base articles to improve self-service portal
Requirements:
  • Associates degree or higher in computer science, information systems, or related field
  • 2+ years of experience in help desk support
  • Experience working in a fast-paced environment
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

SunSource is an equal employment opportunity employer and welcomes applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.


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