Service Desk Analyst

2 weeks ago


Vergennes, Vermont, United States SunSource Full time

Job Title: Service Desk Analyst

About the Role:

SunSource is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our employees, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Diagnose and resolve technical issues for diverse hardware, software, and applications platforms
  • Execute provisioning activities associated with onboarding and offboarding employees
  • Level I administration of active directory, 0365 environment, CRM applications, and ERP platforms
  • Contribute to the development of knowledge base information to improve self-service portal
  • Process incidents and service requests initiated by customers using the Self-Service Portal, email, or telephone

Requirements:

  • Associates Degree or higher in computer science, information systems, or similar discipline
  • 2+ years of hands-on experience in Helpdesk supporting Active Directory, O365 environment, equipment, printers/other peripherals, and different software setups
  • Experience working in highly diverse product environments
  • Experience participating on IT project teams and post-project support

What We Offer:

SunSource offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.


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