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Office Services Specialist II

1 month ago

Virginia Beach, Virginia, United States Virginia Jobs Full time
Job Summary

We are seeking a highly organized and detail-oriented Office Services Specialist II to join our team at the Virginia Department of Juvenile Justice. As a key member of our staff, you will provide administrative support to our CSU staff, ensuring the smooth operation of our office.

Key Responsibilities
  • Provide clerical support to CSU staff, including answering phones, greeting clients, and performing routine typing duties.
  • Assist with the preparation of reports, letters, and other documents.
  • Maintain accurate records and files, ensuring confidentiality and security.
  • Operate automated office equipment, including switchboards and multi-line phones.
  • Provide exceptional customer service, responding to client inquiries and resolving issues in a timely and professional manner.
Requirements
  • Considerable knowledge of office practices, procedures, and office equipment.
  • Considerable knowledge of grammar and punctuation rules.
  • Considerable knowledge of basic arithmetic.
  • Knowledge of switchboard operations.
  • General knowledge of the services provided by the court service unit.
  • Considerable skill in the operation of automated office equipment.
  • Proficient in the use of Microsoft programs.
  • Excellent typing and proofreading skills.
  • Demonstrated ability to interpret and follow oral and written rules and regulations.
  • Demonstrated ability to maintain a harmonious working and public relations environment.
  • Demonstrated ability to learn new practices, procedures, and equipment operations.
  • Demonstrated ability to accurately collect, assemble, and process confidential and time-sensitive information.
  • Demonstrated ability to organize work and make independent work processing decisions.
  • Demonstrated ability to respond to multiple telephone lines.
Preferred Qualifications
  • Experience working in a fast-paced, client-service-based environment.
  • Experience providing clerical support.
  • Receptionist experience, including the use of multi-line phone systems and greeting clients.
  • Experience working in a public-facing position that requires in-person, face-to-face work with the public.
  • Experience screening and processing documents completed by clients.
What We Offer

We offer a competitive benefits package, including 14 paid holidays, paid and unpaid leave, health and dental insurance, short- and long-term disability, employee assistance program, flexible spending account, and life insurance.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to fostering a culture that demonstrates the principles of civility, diversity, opportunity, and inclusion.